# Shipping Policy

**Effective Date:** July 28, 2026

## Shipping Policy for Kesho Academy Store

This Shipping Policy outlines how Kesho Academy processes and ships orders placed through our online store. By placing an order, you agree to the terms of this Shipping Policy.

## 1. Order Processing

All orders are processed after payment has been successfully received and confirmed.

* Orders are typically processed within **1–3 business days**.
* Orders are processed during normal business days only.
* Orders placed on weekends or public holidays will be processed on the next business day.

Processing times do not include shipping or delivery time.

## 2. Shipping Methods

Kesho Academy ships orders using trusted courier or postal service providers.

The available shipping options and estimated delivery times will be displayed during checkout, where applicable.

## 3. Shipping Charges

Shipping fees are calculated based on factors such as:

* Delivery destination.
* Package size and weight.
* Selected shipping method.

The total shipping cost will be shown before you complete your purchase.

## 4. Estimated Shipping Times

Once an order has been dispatched, estimated shipping times are as follows:

* **Local destinations:** 1–5 business days.
* **Regional destinations:** 3–7 business days.
* **Remote or rural areas:** Delivery may require additional time.

These estimates are provided for guidance only and are not guaranteed.

## 5. Shipping Confirmation

Once your order has been shipped, you may receive a confirmation email containing shipment details and, where available, a tracking number.

Tracking availability depends on the shipping carrier selected.

## 6. Customer Responsibilities

Customers are responsible for:

* Providing accurate and complete shipping information.
* Ensuring the shipping address is correct before submitting an order.
* Being available to receive the shipment when required.

Kesho Academy is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information.

## 7. Failed Deliveries

If a shipment cannot be delivered because of an incorrect address, refusal of delivery, or failure to collect the package, the order may be returned to Kesho Academy.

Any costs associated with re-shipping the order may be the responsibility of the customer.

## 8. Delayed Shipments

Although we aim to dispatch and deliver orders promptly, delays may occur due to circumstances beyond our reasonable control, including:

* Courier or postal service disruptions.
* Severe weather conditions.
* Public holidays.
* Customs inspections or import procedures for international shipments.
* Other unforeseen events.

Kesho Academy is not liable for shipping delays caused by third-party carriers or events outside our control.

## 9. Damaged or Lost Shipments

If your order arrives damaged or appears to have been lost during transit, please contact Kesho Academy as soon as reasonably possible.

To assist with our investigation, you may be asked to provide:

* Your order number.
* Photographs of any damaged items or packaging.
* Any other relevant information regarding the shipment.

Where appropriate, we will work with the shipping carrier to resolve the issue and determine whether a replacement, refund, or other remedy is available.

## 10. International Shipping

If international shipping is offered, customers are responsible for complying with the import laws and regulations of the destination country.

Any customs duties, import taxes, brokerage fees, or other government charges are the responsibility of the customer unless otherwise stated during checkout.

## 11. Changes to This Shipping Policy

Kesho Academy reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated Effective Date.

## 12. Contact Us

If you have any questions about this Shipping Policy or the status of your shipment, please contact Kesho Academy using the contact information provided on our website.