terms and conditions List

# Shipping Policy

**Effective Date:** July 28, 2026

## Shipping Policy for Kesho Academy Store

This Shipping Policy outlines how Kesho Academy processes and ships orders placed through our online store. By placing an order, you agree to the terms of this Shipping Policy.

## 1. Order Processing

All orders are processed after payment has been successfully received and confirmed.

* Orders are typically processed within **1–3 business days**.
* Orders are processed during normal business days only.
* Orders placed on weekends or public holidays will be processed on the next business day.

Processing times do not include shipping or delivery time.

## 2. Shipping Methods

Kesho Academy ships orders using trusted courier or postal service providers.

The available shipping options and estimated delivery times will be displayed during checkout, where applicable.

## 3. Shipping Charges

Shipping fees are calculated based on factors such as:

* Delivery destination.
* Package size and weight.
* Selected shipping method.

The total shipping cost will be shown before you complete your purchase.

## 4. Estimated Shipping Times

Once an order has been dispatched, estimated shipping times are as follows:

* **Local destinations:** 1–5 business days.
* **Regional destinations:** 3–7 business days.
* **Remote or rural areas:** Delivery may require additional time.

These estimates are provided for guidance only and are not guaranteed.

## 5. Shipping Confirmation

Once your order has been shipped, you may receive a confirmation email containing shipment details and, where available, a tracking number.

Tracking availability depends on the shipping carrier selected.

## 6. Customer Responsibilities

Customers are responsible for:

* Providing accurate and complete shipping information.
* Ensuring the shipping address is correct before submitting an order.
* Being available to receive the shipment when required.

Kesho Academy is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information.

## 7. Failed Deliveries

If a shipment cannot be delivered because of an incorrect address, refusal of delivery, or failure to collect the package, the order may be returned to Kesho Academy.

Any costs associated with re-shipping the order may be the responsibility of the customer.

## 8. Delayed Shipments

Although we aim to dispatch and deliver orders promptly, delays may occur due to circumstances beyond our reasonable control, including:

* Courier or postal service disruptions.
* Severe weather conditions.
* Public holidays.
* Customs inspections or import procedures for international shipments.
* Other unforeseen events.

Kesho Academy is not liable for shipping delays caused by third-party carriers or events outside our control.

## 9. Damaged or Lost Shipments

If your order arrives damaged or appears to have been lost during transit, please contact Kesho Academy as soon as reasonably possible.

To assist with our investigation, you may be asked to provide:

* Your order number.
* Photographs of any damaged items or packaging.
* Any other relevant information regarding the shipment.

Where appropriate, we will work with the shipping carrier to resolve the issue and determine whether a replacement, refund, or other remedy is available.

## 10. International Shipping

If international shipping is offered, customers are responsible for complying with the import laws and regulations of the destination country.

Any customs duties, import taxes, brokerage fees, or other government charges are the responsibility of the customer unless otherwise stated during checkout.

## 11. Changes to This Shipping Policy

Kesho Academy reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated Effective Date.

## 12. Contact Us

If you have any questions about this Shipping Policy or the status of your shipment, please contact Kesho Academy using the contact information provided on our website.

# Delivery Policy

**Effective Date:** July 28, 2026

## Delivery Policy for Kesho Academy Store

This Delivery Policy explains how orders placed through the Kesho Academy online store are processed, shipped, and delivered.

By placing an order through our website, you agree to the terms outlined below.

## 1. Order Processing

Orders are processed after payment has been successfully received and verified.

* Orders are typically processed within **1–3 business days**.
* Orders placed on weekends or public holidays will be processed on the next business day.
* During periods of high demand, processing times may be longer. If significant delays occur, we will notify you where possible.

## 2. Delivery Areas

Kesho Academy delivers products to the locations specified during checkout.

If your location is outside our standard delivery area, please contact us before placing an order to confirm whether delivery is available.

## 3. Delivery Timeframes

Estimated delivery times begin once your order has been processed.

Typical delivery times are:

* **Local deliveries:** 1–5 business days.
* **Regional deliveries:** 3–7 business days.
* **Remote areas:** Delivery may take longer depending on the destination.

Delivery times are estimates only and are not guaranteed.

## 4. Delivery Charges

Delivery charges are calculated during checkout based on factors such as:

* Delivery location.
* Package size and weight.
* Selected delivery method.

Any applicable delivery fees will be displayed before you complete your purchase.

## 5. Order Tracking

Where tracking is available, you will receive shipping confirmation and tracking details after your order has been dispatched.

Not all delivery services provide tracking.

## 6. Delivery Attempts

If delivery cannot be completed because no one is available to receive the package or the delivery information provided is incorrect, the courier may:

* Attempt delivery again.
* Leave the package according to the courier's delivery procedures.
* Return the package to Kesho Academy.

Additional delivery charges may apply if a second shipment is required due to incorrect information or failed delivery attempts.

## 7. Customer Responsibilities

Customers are responsible for:

* Providing accurate delivery information.
* Ensuring someone is available to receive the delivery where required.
* Inspecting the package upon delivery.

Kesho Academy is not responsible for delays or failed deliveries resulting from incorrect delivery information supplied by the customer.

## 8. Damaged or Missing Items

If your order arrives damaged, incomplete, or contains the wrong item, please contact Kesho Academy as soon as reasonably possible after delivery.

To help us investigate and resolve the issue, you may be asked to provide:

* Your order number.
* Photographs of the product and packaging.
* A description of the issue.

Where appropriate, Kesho Academy may arrange a replacement, exchange, or refund in accordance with our Refund Policy.

## 9. Delivery Delays

While we strive to deliver orders within the estimated timeframes, delays may occur due to circumstances beyond our reasonable control, including:

* Severe weather.
* Courier service disruptions.
* Public holidays.
* Customs or regulatory inspections (where applicable).
* Other unforeseen events.

Kesho Academy is not liable for delays caused by these circumstances.

## 10. Ownership and Risk

Ownership of products transfers to the customer once full payment has been received.

The risk of loss or damage passes to the customer upon successful delivery to the delivery address provided during checkout.

## 11. Changes to This Policy

Kesho Academy may update this Delivery Policy from time to time. Any changes will be posted on this page with a revised Effective Date.

## 12. Contact Us

If you have any questions regarding this Delivery Policy or your order, please contact Kesho Academy using the contact information provided on our website.

# Refund Policy

**Effective Date:** July 28, 2026

## Refund Policy for Kesho Academy

Kesho Academy is committed to providing quality educational services. This Refund Policy outlines the conditions under which refunds may be requested for payments made through our website.

By making a payment to Kesho Academy, you agree to the terms of this Refund Policy.

## 1. Tuition and Course Fees

Payments made for tuition, registration, or other academy-related fees may be eligible for a refund only in accordance with Kesho Academy's enrollment policies.

Refund eligibility may depend on factors such as:

* The date the withdrawal request is received.
* Whether classes or services have already commenced.
* Administrative or registration costs already incurred.
* Any applicable contractual or legal obligations.

## 2. Cancellation by Kesho Academy

If Kesho Academy cancels a course, program, or service and no suitable alternative is offered, students may be entitled to a full or partial refund of the fees paid for the affected service.

## 3. Non-Refundable Fees

Unless otherwise required by law or stated in writing, the following are generally non-refundable:

* Registration or application fees.
* Administrative fees.
* Processing charges imposed by payment providers.
* Fees for services that have already been provided.

## 4. Requesting a Refund

To request a refund, students should contact Kesho Academy through the contact details provided on the website and include:

* Full name.
* Student identification number (if applicable).
* Proof of payment.
* Reason for the refund request.
* Any supporting documentation that may assist in processing the request.

Refund requests should be submitted as soon as possible after the event giving rise to the request.

## 5. Processing Refunds

Approved refunds will be processed using the original payment method whenever reasonably possible.

Refund processing times may vary depending on the payment provider or financial institution and may take several business days to appear in your account.

## 6. Incorrect or Duplicate Payments

If you believe you have made an incorrect or duplicate payment, please contact Kesho Academy promptly. We will investigate the matter and, where appropriate, arrange a refund or credit.

## 7. Exceptional Circumstances

Kesho Academy may consider refund requests arising from exceptional circumstances on a case-by-case basis. Supporting documentation may be required.

Approval of such requests is at the sole discretion of Kesho Academy, subject to applicable law.

## 8. Changes to This Policy

Kesho Academy reserves the right to amend this Refund Policy at any time. Any updates will be posted on this page with a revised Effective Date.

## 9. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact Kesho Academy using the contact information provided on our website.

# Privacy Policy

**Effective Date:** July 28, 2026

## Privacy Policy for Kesho Academy

Kesho Academy ("we," "our," or "us") is committed to protecting the privacy and personal information of our students. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website.

By accessing or using the Kesho Academy website, you agree to the practices described in this Privacy Policy.

## 1. Information We Collect

We collect only the information necessary to provide our educational services. This may include:

* Student account information (such as name, email address, username, and other account details).
* Contact information submitted through our contact forms.
* Payment information required to process tuition or other fees.

Please note that payment transactions may be processed by secure third-party payment providers. Kesho Academy does not store complete payment card details unless explicitly stated.

## 2. How We Use Your Information

We use your personal information to:

* Create and manage student accounts.
* Process payments and maintain financial records.
* Respond to inquiries submitted through our contact forms.
* Provide educational services and communicate important updates.
* Improve our website and services.
* Comply with applicable legal and regulatory requirements.

## 3. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with trusted service providers who assist us with:

* Payment processing.
* Website hosting and maintenance.
* Technical support.
* Legal or regulatory compliance.

These providers are required to protect your information and use it only for the services they provide on our behalf.

## 4. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to safeguard your information, no method of transmitting data over the internet or storing electronic data can be guaranteed to be completely secure.

## 5. Data Retention

We retain personal information only for as long as necessary to provide our educational services, comply with legal obligations, resolve disputes, and enforce our agreements.

## 6. Student Privacy

The Kesho Academy website is intended for enrolled students. Students are responsible for maintaining the confidentiality of their account credentials and notifying us immediately if they suspect unauthorized access.

## 7. Your Rights

Depending on the laws that apply to you, you may have the right to:

* Access your personal information.
* Request correction of inaccurate information.
* Request deletion of your personal information where permitted by law.
* Request a copy of your personal data.
* Object to or restrict certain processing of your information.

To exercise these rights, please contact us using the details provided below.

## 8. Cookies

Our website may use cookies or similar technologies that are necessary for basic website functionality and to improve your user experience. You can manage cookie preferences through your browser settings.

## 9. Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of those external websites or providers. We encourage you to review their privacy policies before providing personal information.

## 10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of the website after changes become effective constitutes acceptance of the revised policy.

## 11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Kesho Academy through the contact information provided on our website.

Privacy Policy

Privacy Policy for Kesho Academy

Kesho Academy ("we," "our," or "us") is committed to protecting the privacy and personal information of our students. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website.

By accessing or using the Kesho Academy website, you agree to the practices described in this Privacy Policy.

## 1. Information We Collect

We collect only the information necessary to provide our educational services. This may include:

* Student account information (such as name, email address, username, and other account details).
* Contact information submitted through our contact forms.
* Payment information required to process tuition or other fees.

Please note that payment transactions may be processed by secure third-party payment providers. Kesho Academy does not store complete payment card details unless explicitly stated.

## 2. How We Use Your Information

We use your personal information to:

* Create and manage student accounts.
* Process payments and maintain financial records.
* Respond to inquiries submitted through our contact forms.
* Provide educational services and communicate important updates.
* Improve our website and services.
* Comply with applicable legal and regulatory requirements.

## 3. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with trusted service providers who assist us with:

* Payment processing.
* Website hosting and maintenance.
* Technical support.
* Legal or regulatory compliance.

These providers are required to protect your information and use it only for the services they provide on our behalf.

## 4. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to safeguard your information, no method of transmitting data over the internet or storing electronic data can be guaranteed to be completely secure.

## 5. Data Retention

We retain personal information only for as long as necessary to provide our educational services, comply with legal obligations, resolve disputes, and enforce our agreements.

## 6. Student Privacy

The Kesho Academy website is intended for enrolled students. Students are responsible for maintaining the confidentiality of their account credentials and notifying us immediately if they suspect unauthorized access.

## 7. Your Rights

Depending on the laws that apply to you, you may have the right to:

* Access your personal information.
* Request correction of inaccurate information.
* Request deletion of your personal information where permitted by law.
* Request a copy of your personal data.
* Object to or restrict certain processing of your information.

To exercise these rights, please contact us using the details provided below.

## 8. Cookies

Our website may use cookies or similar technologies that are necessary for basic website functionality and to improve your user experience. You can manage cookie preferences through your browser settings.

## 9. Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of those external websites or providers. We encourage you to review their privacy policies before providing personal information.

## 10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of the website after changes become effective constitutes acceptance of the revised policy.

## 11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Kesho Academy through the contact information provided on our website.

Terms and Conditons