# Delivery Policy

**Effective Date:** July 28, 2026

## Delivery Policy for Kesho Academy Store

This Delivery Policy explains how orders placed through the Kesho Academy online store are processed, shipped, and delivered.

By placing an order through our website, you agree to the terms outlined below.

## 1. Order Processing

Orders are processed after payment has been successfully received and verified.

* Orders are typically processed within **1–3 business days**.
* Orders placed on weekends or public holidays will be processed on the next business day.
* During periods of high demand, processing times may be longer. If significant delays occur, we will notify you where possible.

## 2. Delivery Areas

Kesho Academy delivers products to the locations specified during checkout.

If your location is outside our standard delivery area, please contact us before placing an order to confirm whether delivery is available.

## 3. Delivery Timeframes

Estimated delivery times begin once your order has been processed.

Typical delivery times are:

* **Local deliveries:** 1–5 business days.
* **Regional deliveries:** 3–7 business days.
* **Remote areas:** Delivery may take longer depending on the destination.

Delivery times are estimates only and are not guaranteed.

## 4. Delivery Charges

Delivery charges are calculated during checkout based on factors such as:

* Delivery location.
* Package size and weight.
* Selected delivery method.

Any applicable delivery fees will be displayed before you complete your purchase.

## 5. Order Tracking

Where tracking is available, you will receive shipping confirmation and tracking details after your order has been dispatched.

Not all delivery services provide tracking.

## 6. Delivery Attempts

If delivery cannot be completed because no one is available to receive the package or the delivery information provided is incorrect, the courier may:

* Attempt delivery again.
* Leave the package according to the courier's delivery procedures.
* Return the package to Kesho Academy.

Additional delivery charges may apply if a second shipment is required due to incorrect information or failed delivery attempts.

## 7. Customer Responsibilities

Customers are responsible for:

* Providing accurate delivery information.
* Ensuring someone is available to receive the delivery where required.
* Inspecting the package upon delivery.

Kesho Academy is not responsible for delays or failed deliveries resulting from incorrect delivery information supplied by the customer.

## 8. Damaged or Missing Items

If your order arrives damaged, incomplete, or contains the wrong item, please contact Kesho Academy as soon as reasonably possible after delivery.

To help us investigate and resolve the issue, you may be asked to provide:

* Your order number.
* Photographs of the product and packaging.
* A description of the issue.

Where appropriate, Kesho Academy may arrange a replacement, exchange, or refund in accordance with our Refund Policy.

## 9. Delivery Delays

While we strive to deliver orders within the estimated timeframes, delays may occur due to circumstances beyond our reasonable control, including:

* Severe weather.
* Courier service disruptions.
* Public holidays.
* Customs or regulatory inspections (where applicable).
* Other unforeseen events.

Kesho Academy is not liable for delays caused by these circumstances.

## 10. Ownership and Risk

Ownership of products transfers to the customer once full payment has been received.

The risk of loss or damage passes to the customer upon successful delivery to the delivery address provided during checkout.

## 11. Changes to This Policy

Kesho Academy may update this Delivery Policy from time to time. Any changes will be posted on this page with a revised Effective Date.

## 12. Contact Us

If you have any questions regarding this Delivery Policy or your order, please contact Kesho Academy using the contact information provided on our website.